Frequently Asked Questions

All information on our products is available under the Document Center tab. If further information is required, please contact customer service at 1-800-769-7867.

Call our customer service department (1-800-769-7867) with specific product / reason for return, as well as the original purchase order or invoice number, pertaining to the product being return

 

A return authorization number (RGA) is required prior to returning any product/s and return must be prepaid. No collect shipments will be accepted.

 

 

Single Phase Pumps

Contact our technical department at 1-800-769-7867.

 

Three Phase Pumps

Pump could be spinning backwards. Change two out of the three wires around and retest.  If still not performing, contact our technical department at 1-800-769-7867.

 

Other Solutions

Check for possible restriction in the discharge piping. Often times during installation, foreign objects accidentally get into the piping and hinder performance.

 

Discharge piping may not be the right size for the system, causing higher than expected friction loss. You can use the "Friction Loss Calculator" under the Document Center tab, on the right side of the screen.

 

Verify that the power supply (voltage and wattage) to the pump is sufficient for the way the motor has been wired.

 

No. We only sell new, unused pumps.

Most of our products come with a one year warranty, from date of manufacture, but please see each products specific warranty in the warranty section at the end of the catalog.

If you cannot find our product locally, please contact our customer service department at 1-800-769-7867 and we will direct you to the proper company.

Due to the fact that once we set up the account for you, it is yours and we don't have access to your account number. You can contact our awards administrator at 1-877-AWARDHQ (1-877-292-7347) to get your account information.

We accept credit cards (Visa, Mastercard, Discover and American Express), check, approved wire transfers and cash (not via mail). If you would like to make a payment over the phone, please contact us at 1-877-769-7867 and asked for the accounts receivable department.

You will need to fill out a credit application. The credit application must be signed by a corporate officer or it will not be accepted. Contact our customer service team member.

They can be located on the sticker on the pump. It is integrated into the serial number. The first two digits refer to the month and the second refer to the last two digits of the year of manufacture. See the example on our blog.

You can send orders directly to customer service at customerservice@webtrol.com. This email is monitored all day.

Yes. You can sign up for eDocs paperless email invoicing, and ePayment ACH electronic bill pay. Just contact accountsreceivable@webtrol.com to get started.

Yes. Just fill out the form on our Contact page with your specs and our customer service team will find a pump to fit your needs.