All information on our products is available under the Document Center tab. If further information is required, please contact customer service at 1-800-769-7867.
What information is required to return a pump?
Call our customer service department (1-800-769-7867) with specific product / reason for return, as well as the original purchase order or invoice number, pertaining to the product being return
A return authorization number (RGA) is required prior to returning any product/s and return must be prepaid. No collect shipments will be accepted.
What can I do if my new pump is not performing up to the performance curve?
Single Phase Pumps
Contact our technical department at 1-800-769-7867.
Three Phase Pumps
Pump could be spinning backwards. Change two out of the three wires around and retest. If still not performing, contact our technical department at 1-800-769-7867.
Check for possible restriction in the discharge piping. Often times during installation, foreign objects accidentally get into the piping and hinder performance.
Discharge piping may not be the right size for the system, causing higher than expected friction loss. You can use the "Friction Loss Calculator" under the Document Center tab, on the right side of the screen.
Verify that the power supply (voltage and wattage) to the pump is sufficient for the way the motor has been wired.
Do you sell used or rebuilt pumps?
No. We only sell new, unused pumps.
What is your warranty period?
Most of our products come with a one year warranty, from date of manufacture, but please see each products specific warranty in the warranty section at the end of the catalog.
What can I do if I can't find your Webtrol product locally?
If you cannot find our product locally, please contact our customer service department at 1-800-769-7867 and we will direct you to the proper company.
What if I lost my rewards program account number?
Due to the fact that once we set up the account for you, it is yours and we don't have access to your account number. You can contact our awards administrator at 1-877-AWARDHQ (1-877-292-7347) to get your account information.
What payments do you accept?
We accept credit cards (Visa, Mastercard, Discover and American Express), check, approved wire transfers and cash (not via mail). If you would like to make a payment over the phone, please contact us at 1-877-769-7867 and asked for the accounts receivable department.
How do I get setup with credit from Webtrol?
You will need to fill out a credit application. The credit application must be signed by a corporate officer or it will not be accepted. Contact our customer service team member.
Where can I find the date codes on the industrial pumps?
They can be located on the sticker on the pump. It is integrated into the serial number. The first two digits refer to the month and the second refer to the last two digits of the year of manufacture. See the example on our blog.
Where do I send my order?
You can send orders directly to customer service at email@example.com. This email is monitored all day.
Do you have paperless options for invoices and bill payments?