Employment

Customer Support Team Member

 

Job Description

Weber Industries, Inc. is seeking an enthusiastic, detail oriented, customer-focused individual, who possesses a positive, team-first attitude to assist customers on a daily basis. This individual will be responsible for setting and ensuring that the customers’ expectations are always met.

 

General Responsibilities

• Entry of customer orders
• Efficiently assist customers with inquiries via phone, online chat, or email
• Processing freight bills from various carriers
• Investigate customer freight issues
• Work with logistics companies to ensure on time deliveries
• Communicate customer concerns to management
• Assist sales staff with various inquiries
• Other duties as assigned by manager

 

What We are Looking For

We are looking for a team player who is focused on serving our customers. Applicants must understand the importance and urgency in providing customers with accurate information. Previous customer service experience, including data entry is a must. If you feel that you meet the outlined skills, we offer superb compensation, as well as a 401k retirement plan and health benefits package.

 

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

 

Job Type: Full-time

Experience level: 3 years

Shift: 8 hour shift

Weekly day range: Monday to Friday

Work setting: In-person, office

Work Location: In-person

 

Contact Us

You can fill out the Weber Industries, Inc. employment application and send it to us:

 

By email

Email us at:

HR@webtrol.com and attach your application.

 

By mail

Mail your application to:

Weber Industries, Inc.

8417 New Hampshire Ave.

St. Louis, MO 63123

 

Stop by

Fill out an application at:

Weber Industries, Inc.

8417 New Hampshire Ave.

St. Louis, MO 63123